SAP Sales Cloud Review
We are using SAP Sales cloud for managing our customer data and prospecting, It has been a great tool with no. of features which are …
Overview
What is SAP Sales Cloud?
SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.
Recent Reviews
How SAP Sales Cloud Differs From Its Competitors
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Popular Features
- Opportunity management (95)8.686%
- Customer data management / contact management (99)8.383%
- Workflow management (99)8.282%
- Contract management (94)7.373%
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What is SAP Sales Cloud?
SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.
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What is SAP Sales Cloud?
SAP Sales Cloud is a sales automation platform / CRM that helps organizations make intelligent selling simple, through connection, insight, and adaptability. Leveraging SAP Sales Cloud, organizations can connect and optimize sales processes.
Connect data and sales processes:
Unite data, processes, and people to deliver sales engagements that drive revenue and customer loyalty
Leverage insight to accelerate sales:
Guide sales actions through intelligent recommendations that remove guesswork and help sellers focus on the right business
Adapt and capture new opportunities:
Provide the flexibility to overcome challenges and unique requirements as they shift with new market opportunities
Connect data and sales processes:
Unite data, processes, and people to deliver sales engagements that drive revenue and customer loyalty
Leverage insight to accelerate sales:
Guide sales actions through intelligent recommendations that remove guesswork and help sellers focus on the right business
Adapt and capture new opportunities:
Provide the flexibility to overcome challenges and unique requirements as they shift with new market opportunities
SAP Sales Cloud Competitors
SAP Sales Cloud Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.
Reviewers rate Single sign-on capability highest, with a score of 9.
The most common users of SAP Sales Cloud are from Mid-sized Companies (51-1,000 employees).
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(205)Attribute Ratings
Reviews
(1-25 of 47)Companies can't remove reviews or game the system. Here's why
February 15, 2024
SAP Sales Cloud Review
We are using SAP Sales cloud for managing our customer data and prospecting, It has been a great tool with no. of features which are useful for any team, It can be customized as per the business needs, it can be easily integrated with nay other software and tool. We can easily use it in our mobile too. It has increased the productivity of our sales team. The reports and analytics it provides help our team take better decision and it ended up increasing the revenue.
- Easy Integration
- Reports and Analytics
- Customization
- Expensive
- Not suitable for small business
- Difficult to integrate with Non SAP products
January 03, 2024
Tailoring Success for Every Business Need
SAP Sales Cloud has been a game-changer for us. It's like having a super organized system for all our customer info and conversations. The cool analytics help us predict sales and make smart decisions about our business. The easy-to-use interface makes managing sales a piece of cake, and it works smoothly with other systems we use. It's basically made our sales life a whole lot easier.
- Sales Forecasting and Analytics
- Efficient Sales Management
- Scalable Segmentation and Targeting
- Integration with ERP Systems
- Cost of Ownership
- Mobile App Functionality
- Customization Challenges
November 29, 2023
Salesforce at a glance
Use SFDC everyday for all accounts and sales information. We have to log everything in the platform for it to be "real" and accurate. If it is not in SFDC, it doesn't exisist. There is no greater sales tool than SFDC and it is used to log and account for all types of clients/accounts globally.
- Logging account details
- Understanding sales cycles
- Information about clients and process
- Lightning is horrible. Stick with classic.
- Nothing - everything works well.
November 20, 2023
SAP Sales Cloud in a water/construction industry.
Score 7 out of 10
Vetted Review
Verified User
Our organization uses SAP Sales Cloud as our main tool to track all the commercial actions and customer interactions that could finish with a sale. In that way, Sales Cloud lets us know how the monthly sales should be close to the average of win sales opportunities and take action with opportunities we lose and why. For our Sales Department it's helpful to track and manage all the opportunities with activities they should do to close the sale.
- Manage opportunity influencers like promotors and detractors.
- Manage customers information.
- 360 customer view.
- Sales forecast.
- Manage sales lifecycle.
- Mobile app too heavy and slow.
- Mobile app user interface.
- Improve web execution.
- User friendly surveys.
November 02, 2023
SAP Sales Cloud: a pricey yet suitable alternative
SAP Sales Cloud is basically a CRM (customer relationship management) software equipped with forecasts based on machine learning, opportunity cost indicators and a intuitive user interface, tailored to understand your next actions.
The tool groups a pipeline with the leads in different stages, reports centered on identifying sales opportunities, in depth pages on contacts' historic activity and other communication systems (outbound calls, emails). It has useful collaboration features too.
It simplifies any sales team work, it's really good to rely less on intuition and more on data, it has this overall concept of informed decisions and structured processes over improvisation.
The tool groups a pipeline with the leads in different stages, reports centered on identifying sales opportunities, in depth pages on contacts' historic activity and other communication systems (outbound calls, emails). It has useful collaboration features too.
It simplifies any sales team work, it's really good to rely less on intuition and more on data, it has this overall concept of informed decisions and structured processes over improvisation.
- Help sales teams decide based on relevant data
- Provide a framework to guide sales teams on activities such as status updates, customer success, sales qualification, etc
- Reduce manual work by predictive analysis, that is, by understanding when a template can be helpful, updating a manager on a finished task, etc
- At least in my experience, some improvements in terms of customization could be made.
- The automation area isn't as powerful as other existing competitor tools
- That's all
Today, our company uses SAP Sales Cloud to keep the entire sales process running smoothly. We have truly embraced everything that SAP Sales Cloud has to offer. Key features like tasks and notifications have completely transformed how we track our leads.
- Given management ample and useful data to work with
- Connected every aspect of the business
- Made the lead capture process more efficient
- Issues with formatting in case of uploading documents in the tool
October 24, 2023
One answer: Valuable features for customers
We want to use an easy solution to integrate to our large catalog of products with a easy way to buy and deliver for our clients without worry about integration issues and other engineering things. We found SAP Sales Cloud integrate easy with our daily operations and integration takes to our development 6 months less that we planned at start. Definitely we found a correct solution but the price is very high compared with other solutions in the market and the features is not at all that SAP Sales Cloud talks. Currently we search third-party solutions for increase speed, reduce costs and increase value for our clients.
- easy to integrate for developers with current solutions
- learning curve medium, all employees understand but takes time and effort
- complex to understand analytics but good approach with headdache issues
- Business units complex, employees need much time for understand platform
- Integration "as-is" is very easy, but on-premise tools required hard work for integrate
- Price is very high, we think in favor of other platforms in the cloud
October 24, 2023
SAP Sales Cloud, The one and only
I use SAP Sales Cloud to track the leads and manage the leads where in there is a scope of opportunity. One of our team which works on Proposals helps them to track the status of proposals. It also helps us to keep a track of performance, and to analyse the data
- management
- keeping track
- Integration with other tools/softwares
October 23, 2023
SAP Sales Cloud — Improve your forecasting capabilities now!
At my company, we utilize SAP Sales Cloud to help improve the accuracy of our forecast models. SAP Sales Cloud is very useful for identifying potential risks and opportunities, especially when we work with a large array of clients, and are constantly on boarding new clients and mediums for sales. The artificial intelligence features of SAP Sales Cloud are extremely helpful in predicting our forecasts.
- SAP Sales Cloud is particularly useful for improving forecast accuracy.
- SAP Sales Cloud provides recommendations for optimization based on their AI features and the feedback of users.
- SAP Sales Cloud offers an individual yet unified view of each customer.
- Some may find the interface a bit outdated.
October 20, 2023
Closing Entrerprise-Level deals
I have used SAP Sales Cloud in two instances: as a corporate sales executive for a Fortune 500 company and as an independent consultant embedded in the go-to-market team of a client. There are nuances between the two use cases I mentioned. However, the top-level goals were the same: close more business by having more pipeline visibility while saving time and manual work for salespeople.
- Pipeline mangement
- Sales automation
- Tasks orchestration
- Feature overwhelm
- Learning curve
- Integrations may require technical support
October 20, 2023
A great was to implement account based selling
The main challenge was to accurately forecast the sales as there was no intelligence in pipeline management.
Even after heavily investing time on manual data entries, predicting the revenue was largely a guessing game.
I started using SAP sales cloud for better visibility of all leads and the actions taken by my team on the same to move it ahead. Also, built in tools helped me in forecast in a better way by looking through several stages of deals.
Even after heavily investing time on manual data entries, predicting the revenue was largely a guessing game.
I started using SAP sales cloud for better visibility of all leads and the actions taken by my team on the same to move it ahead. Also, built in tools helped me in forecast in a better way by looking through several stages of deals.
- Guided selling helped ramping up execs faster.
- Detailed analysis on pipeline helped with forecasting
- Configurable analytics made it easy to quickly make sense of tons of data in the CRM
- There is a significant learning curve for new users. Things could have been a little more intuitive.
- Overview over sales campaigns is not holistic
- Integration opportunities are limited with existing tools or takes a lot of time
October 20, 2023
"Simplifying Efficiency" SAP SALES CLOUD
We use SAP in our company for sales, operations, purchasing and accounting. We wanted to reduce customer dissatisfaction after the purchase of our
products, avoid legal issues and get more sales with the same clients.SAP CRM is well suited to take care of an enterprise organizations ticketing and incident management system.
- It works on a framework which is well versed and simplified.
- Interaction center and Service modules helps customer/employee services effectively by identifying all the history and searching knowledge base.
- Not enough support sites for SAP CRM 7. Hard to get answers to technical issues
- Mobile and Reporting capabilities
October 20, 2023
Amazing
Score 8 out of 10
Vetted Review
Verified User
I have used SAP Sales Cloud as a regular CRM in my office the company had opted for this solution because it is very user friendly and easy to use also being amazingly detailed .
It is highly equipped with several features to meet the requirements in a modern marketing world.
It is highly equipped with several features to meet the requirements in a modern marketing world.
- Effective AI Algorithm for Insights
- Recommendations
- Faster UI
- Integration fails sometimes and have import problems
- The applications often stucks
- several glitches in the platforms.
October 20, 2023
SAP Sales Cloud: Testimonial from an EdTech Professional
In our organization, SAP Sales Cloud is integral to our sales and customer relationship management processes. We use it for lead and opportunity management, contact and account organization, sales analytics, quotation and order processing, integration with other systems, mobile accessibility for remote sales representatives, customer communication tracking, pipeline management, task and activity management, customer support, customization to meet specific needs, user training and support, data security, and compliance. Our experience with SAP Sales Cloud has significantly improved our sales processes, customer relationships, and overall efficiency, making it a crucial component of our sales strategy.
- Enterprise Sales Management: The platform helped manage a vast number of leads and opportunities efficiently, reducing manual work and errors.
- Field Sales and Mobile Accessibility: Sales representatives could access customer information, leads, and order processing on their mobile devices while meeting with clients. This flexibility improved customer service, as representatives could provide immediate responses and updates.
- User-Friendly Interface and Navigation: The platform can be complex and overwhelming, especially for new users. The system might benefit from a more intuitive and user-friendly design. Simplified menus and clearer icons would make it easier for sales professionals to quickly access the information they need.
- Enhanced Mobile Functionality: more robust mobile app that offers all the features available in the desktop version would enable sales representatives to be more productive while on the go, whether they're at client meetings or working remotely.
- Customization Flexibility: Greater customization options, especially when it comes to creating custom fields, workflows, and reports, would empower organizations to tailor the platform to their specific needs without relying heavily on third-party extensions.
October 20, 2023
SAP Sales Cloud Review
Within our company, we use this type of service/CRM to be able to efficiently manage sales data for each type of product that we offer, within each type of product we manage customer information as well as any dictional information that is related to the product or to the client.
- manage product data
- manage costumers
- customization
- more fluent user interface
- add more guides to use it
- a more personalized help service
October 19, 2023
Great tool for small businesses
The software was used to store our customers and potential customers information. We needed to work on retention programs, so a CRM was definitely the go for this and SAP gave us the best tools. We didn't get a huge amount of leads, so we needed something simple and budget friendly.
- Connect with third party apps
- Pipeline forecasting
- Automation workflows
- Triggers could be more specific
- Could have an onboarding module
- The UI could be better
October 19, 2023
Robust Enterprise Customer and Sales management
It helps us capture and track and sales leads. It also helps maintain customer information at a central location which is key for single source of a critical information for the business. It the helps to create and manage sales quotations and sales orders. Analytics and reporting capabilities are quite good. Manual effort is greatly reduced by using SAP sales cloud.
- Helps with lead scoring models.
- Helps with personalized customer interactions.
- Helps with Sales forecasting
- Complex user interface as well as customization needs are difficult to implement
- Offline access is limited and with issues which makes it less reliable
- Steep learning curve and requires time to become comfortable and finally expert.
October 19, 2023
The most important companion of the sales journey
We used SAP to record our customers' data, access them, segment them and manage them easily from a single centre while doing all these. While we actively use almost most of the SAP modules, it has been of great benefit especially in regulating our relations with the customer. Because it gathered the entire system of our customer information, which was scattered in the past, and increased the speed and efficiency of our employees while enabling us to give the authorisations we want while providing access to them. This is how we brought our disorganised customer data together.
- In cases where different employees deal with the same customer, it enables employees to inform each other with features such as notes etc.
- It helps us to build dynamic sales processes.
- It enabled us to create smart sales processes and increase our sales.
- SAP should improve itself in account forecasting. It is only slightly behind competitors in insights and forecasts of potential customers.
- The interactive analytics feature is rather weak. We need more creative and data-oriented solutions in this regard
- A more efficient scaling arrangement is required.
October 19, 2023
Excellent enabler for sales team
We use it to coordinate actions with sales team, making sure to properly address the need if different type of customers. The advantage is to have all the data in one cloud and the possibility to share information enables sales and other teams to adjust the strategy and tactics on a regular bases
- Profiling
- Organizing
- Layout
- Suggested actions
October 19, 2023
SAP Sales Cloud is a clear CRM winner!
We use the SAP Sales Cloud CRM to manage our sales pipeline. It has quite a bit of intuitive automation built in out of the box. It has a wide range of features, and customization is easy for the leadership team. The tutorials are also great. Great tool for tracking the client journey. <br>
- Organization
- Efficient Sales Pipeline management
- Customization is easy
- Cost on implementation
- Tutorials can be long
- Sometimes reports can take long to render
September 27, 2023
"2X" Sales with the power of SAP Sales Cloud
In my organization, we have successfully implemented SAP sales cloud to address critical business challenge and enhance our sales process. It is invaluable tool that help us to streamline operations, improve customer relationship and drive revenue growth. earlier we our sales team was burden with the manual task with the help of SAP sales tool and it capabilities such as platform automation in this case helps our sales team to focus on sales instead of administrative task.
- platform automation of manual task that helped our sales team to focus on sales instead of administrative task
- Helped to excels in managing sales pipelines to track leads deals and opportunities
- Heled in getting deep insights of sales performance over a period of time
- Lacks predictive analytics for sales forecasting. we are missing this feature to predict customer behavior, sales and lead scoring. this all would help us in decision making
- integration complexity, We often face integration complexities with other third party tools such as salesforce. if possible offer pre build connectors that help and ease integeration
With SAP Sales Cloud, we achieved our 360° view on the customer vision through the entire Lead-to-Cash process. Classical CRM functionality like activity, lead and opportunity management get enriched with operational and historical data through a native integration into the SAP S/4HANA backend.
Not only does SAP Sales Cloud make work in the Sales Department more efficient, it also eradicates borders and silos between departments. By merging it with SAP Service Cloud, Sales Managers and Sales Representatives can always check for ongoing service cases during visit preparation. Vice-versa, the service department can anticipate upcoming workload from new projects by cross-checking on opportunity lifecycles.
SAP Sales Cloud and Service Cloud work neatly together and are accessed in the same system sharing the same data. However, when adding further solutions to the portfolio, you will have to handle integration of different data models. As SAP Commerce Cloud, SAP Marketing Cloud, and other CX solutions by SAP are separate systems, with separate licensing and separate installations.
Not only does SAP Sales Cloud make work in the Sales Department more efficient, it also eradicates borders and silos between departments. By merging it with SAP Service Cloud, Sales Managers and Sales Representatives can always check for ongoing service cases during visit preparation. Vice-versa, the service department can anticipate upcoming workload from new projects by cross-checking on opportunity lifecycles.
SAP Sales Cloud and Service Cloud work neatly together and are accessed in the same system sharing the same data. However, when adding further solutions to the portfolio, you will have to handle integration of different data models. As SAP Commerce Cloud, SAP Marketing Cloud, and other CX solutions by SAP are separate systems, with separate licensing and separate installations.
- Seamless integration with service, i.e., by directly linking opportunities to service cases
- Full access to the customer history from the ERP backend
- Powerful embedded analytics, i.e. for managing forecast and sales funnels
- Performance could be improved. Some screens load 1-2 seconds, which is not much but can hinder a productive data entry flow.
- Integration to external document management systems would be appreciated to provide centrally managed customer agreements in the CRM flow.
- Innovation is slow. Seemingly minor improvement requests submitted to their improvement suggestion platform, with huge quality of life potential (like converting a plain text field into rich text for visit documentation) get ignored and not implemented despite receiving plenty of votes from several customers.
- Roadmap is intransparent. SAP Sales Cloud v2 (aka Intelligent Sales Cloud) is currently being developed. Migration scenarios from v1 to v2 are not yet provided, especially not for custom development done in v1.
December 30, 2022
Best tool to grow business
SAP Sales Cloud allows us to effectively manage campaigns and deliver scalable segmentation and targeting with some training. I like the concept of the tool and the ease with which many people have to look at contracts. The application is very intuitive and offers many opportunities to integrate with other ERP systems.
- This is very useful for users who do not want to open 3 4 links for each app related to CRM.
- I like the automated authorization system which has also simplified authorization management and supports multi-tenant cloud deployments among cloud service providers.
- It is more efficient than the "old-fashioned" method of paper contracts, printing, signing and writing to PDF.
- I felt this added too many unnecessary steps to the process we normally go through as a company.
- While collaborative writing is used, there is no workaround to easily identify potential conflicts.
- I think it's not very easy to use at the start.
Better collaboration between sales team. More transparency in our daily work. Often information is not properly passed between different involved colleagues; we simply didn't have enough features in our old application. The SAP Sales Cloud improved the collaboration, also with the end customer. Users are better informed about customer activities and recent topics.
- Customer overview.
- UI
- Activity maintenance.
- Adjustment to customer specific processes.
- Availability of standard field on other objects than the source object.
- Flexibility of workflows.
July 31, 2022
Powerful but with a steep learning curve
SAP Sales Cloud is used to manage and update sales orders across locations.
- Managing sales orders
- Updating sales orders
- Coordinating sales activities
- The learning curve for new users is very steep
- Sometimes there are bugs and orders don't process properly